Offering between 25 to 35 hours per week
Must be available to work weekday and weekends
Are you looking for a rewarding career? Do you enjoy working with customers while leading and inspiring your team to perform at its best? Then come join the team at Valet Car Wash. At Valet we are a respected and well-established Car Wash Company looking to recruit a full time Assistant Manager for our busy exterior car wash facility in Chatham, Ontario.
Reporting to the Site Manager, the Assistant Manager is responsible for maintaining a productive work schedule, leading, training, and supporting the team with the daily overall operation and production of all vehicles coming through the car wash facility. The role includes: Effectively managing communications to the team. Accurately completing administrative duties. Ensuring revenue, product, service, and labour targets are met. Overseeing the coaching and overall performance of the team. Ensuring excellent customer service standards, team productivity standards, health and safety standards and facility cleanliness standards are met.
At Valet Car Wash we are a core value and purpose driven organization looking for individuals with the same values and vision:
- Continually strive for excellence
- Do the right thing and use good judgment
- Exhibit honesty and integrity
- Service the customer above all else
- Fanatical attention to consistency and detail
- Clean and organized
- Continuous improvement — a base hit every day
What we are looking for:
An enthusiastic proven team leader who can:
- Drive team effectiveness and contribute to the overall achievement of sales, productivity, and budget objectives.
- Support and lead the team consistently through ongoing observation, active listening, training, coaching and positive team communication.
- Engage and influence the team to set and achieve goals and standards.
- Demonstrate leadership by working directly with team members to get the job done and exemplify standards, expectations, and teamwork.
- Identify opportunities for improvement and make change happen.
- Ensure each customer receives professional and exceptional customer services.
- Ensure the companies health, safety, and maintenance standards are met.
- Provide clear and consistent documented coaching and feedback to support team work, job performance and adherence to the company’s code of conduct and standards.
- Delegate tasks effectively and follow up to provide feedback and recognition.
- Help create, follow through and execute on business plans while working closely with the manager and regional manager.
- Manage production flow to increase productivity.
- Investigate any inconsistencies in work performance, processes, company standards code of conduct and address with urgency.
- Control labour and inventory costs.
- Order products and supplies to ensure that the business runs effectively.
- Complete daily walk through to ensure all equipment is well maintained and running efficiently. Report any deficiencies to the manager and site maintenance.
- Ensure accuracy of store transactions.
- Actively recruit, support ongoing staff development, recognize, and reward.
- Maintain detailed and accurate documentation and records.
- Maintain high company standards and core values to achieve the company’s mission.
- Share ideas and collaborate effectively with team members and management
- Support the team and be available to work days, evening, and weekend shifts.
- Effectively multi task in a busy environment.
- Work confidently in a fast paced environment.
- Ensure quality control practices are followed.
- Ensure team accountabilities to all standards, policies and practices are met.
- Confidently use Microsoft office suite of products and possess proficient data entry skills.
What Sets Us Apart:
- Competitive wages with performance-based wage increases
- Training and skill development opportunities
- On Line and In Person Educational Training Programs
- Flexible work schedule
- Opportunity for career advancement
- Extended Health Care
- Dental Care
- Vision Care
- 24/7 Teladoc Medical Services
- 24/7 Health and Wellness Services
- Life Insurance
- Lifestyle and Wellness Benefit
- Personal Dream and Goal Coaching
- Employee Discounts
- Paid Community Volunteer Hours Program
- Staff Appreciation and Group Events
What Sets Us Apart:
Minimum 1 year Management experience
Minimum 2 years customer service experience
College, University, or equivalent experience
Starting Wage $19.00