Valvoline Express Care at Valet Car Wash is looking for a dynamic, energetic, team-orientated, and friendly person to greet and serve our customers at our Chatham location.
This is a great opportunity for someone who enjoys being part of a fun, friendly team that is focused on providing an exceptional customer experience, and takes pride in delivering quality products and services in a fast-paced environment.
At Valvoline Express Care we are a core value and purpose driven organization looking for individuals with the same values and vision:
- Continually Strive for Excellence
- Do the right thing and use good judgment
- Exhibit honesty and integrity
- Service the customer above all else
- Fanatical attention to consistency and detail
- Clean and organized
- Continuous improvement – a base hit every day
What you will be doing
- Greeting customers with a friendly, caring, and professional greeting
- Communicating effectively with team members, supervisors, and managers to achieve goals and succeed as a team
- Completing and participating in on line and on-site training and mentoring programs. ‘
- Staying current with all on-going product and service training
- Promoting and providing customers information on services, products, and pricing
- Guiding vehicles safely into designated spots in the lube shop bays
- Servicing Customer vehicles for Oil Changes, Undercoating, Preventative Maintenance, Change and Check Fluid Services and Tire Services
- Completing vehicle assessments and making customer recommendations
- Following manufacturers guidelines when recommending services
- Following Valet Car Wash policies, health and safety protocols, procedures, and standards of operation
- Communicating with other team members, supervisors, and quality control specialists to ensure each vehicle meets company standards.
- Ensuring all health, safety, cleaning, equipment, site maintenance, housekeeping, and work area organization standards are met
- Staying productive and checking in with site supervisors/managers and completing secondary site maintenance and seasonal duties to company standards as required
- Anticipating customer needs and going the extra mile to ensure a consistent, quality driven, best-in-class customer experience
- Working closely with the management team
What we’re looking for
- Excellent verbal and written communication skills
- Exceptional customer service skills
- Detail oriented and good at following written and verbal instructions
- Good arithmetic skills with the ability to calculate measurements
- Able to read product specifications and part numbers
- Able to keep clear and legible records and file documents
- Mechanically inclined
- Multi-tasking and good time management skills
- Proficient computer and data entry skills
- Punctual and reliable
- Outgoing and friendly
- Comfortable standing, bending, lifting, walking, and moving with a full range of motion for long periods of time
- Comfortable in noisy, hot, and cold conditions
- Values team work and learning new skills while staying organized and productive in a busy work environment
What Sets Us Apart:
- Competitive wages with performance-based wage increases
- Monthly Sales Incentive
- Training and skill development opportunities
- On Line and In Person Educational Training Programs
- Flexible work schedule
- Opportunity for career advancement
- Extended Health Care
- Dental Care
- Vision Care
- Lifestyle Wellness Benefit
- 24/7 Teladoc Medical Services
- 24/7 Health and Wellness Services
- Life Insurance
- Lifestyle and Wellness Benefit
- Personal Dream and Goal Coaching
- Employee Discounts including complementary car washes and oil changes
- Paid Community Volunteer Hours Program
- Staff Appreciation and Group Events
Benefits
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
- Wellness program
Job Type: Full-time, Part-time
Salary: $17.20 per hour
Expected hours: 4 to 44 per week
